Editorial Complaints Policy for CBDExhempt.co.uk
At CBDExhempt.co.uk, we strive to produce high-quality and accurate content for our readers. However, we understand that there may be occasions where our readers may disagree with or have concerns about the content we produce. We welcome feedback from our readers, whether it is positive or negative, and we take all complaints seriously.
If you have a complaint about any of our editorial content, please follow the process outlined below.
Contact Us
In the first instance, please contact us directly to let us know about your complaint. You can do this by sending an email to complaints@cbdexhempt.co.uk or by using our online contact form.
Provide Details
Please provide as much detail as possible about your complaint, including the article or content in question, the date it was published, and the nature of your complaint. We also encourage you to provide any evidence or supporting material to help us understand your concerns.
Acknowledgement
We will acknowledge your complaint within two working days and will provide you with an estimated timeline for when we will be able to respond fully to your complaint.
Investigation
Once we have received your complaint, we will investigate the matter thoroughly. This may involve reviewing the content in question, speaking with the author or editor responsible for the content, and consulting with relevant third parties where necessary.
Response
Once we have completed our investigation, we will provide you with a response to your complaint. This will be in writing and will include a summary of our findings, any corrective action we have taken, and any further action we plan to take in response to your complaint.
Escalation
If you are not satisfied with our response to your complaint, you may escalate your complaint to the Independent Press Standards Organisation (IPSO), which is the independent regulator for the newspaper and magazine industry in the UK. We are a member of IPSO, and their contact details can be found on their website.
We are committed to providing high-quality content that is accurate, informative, and meets the needs of our readers. We take all complaints seriously and will investigate them thoroughly to ensure that we continue to improve the quality of our content.